AI Support for Residents — and the Team Behind Them
SmartAssist is a document-grounded AI platform for community management. It answers residents using your CC&Rs, bylaws, rules, and policies—and gives managers an internal copilot for writing, research, and knowledge search so your team spends less time repeating the same work.
Role-based access and analytics included—designed for real community management operations.
Reduce Staff Interruptions
Automate resident answers and internal lookups so managers focus on what needs a human.
Document-Grounded Answers
Responses are grounded in the documents you provide—policies, rules, and community information.
Full Analytics
See what residents ask, track trends, and identify gaps in your communications.
Fast to Deploy
Upload documents, embed on your site, and go live quickly—without a long IT project.
Five Modules. One Platform.
SmartAssist isn't just a resident chatbot. It's a suite of AI tools for residents and staff—built for community management operations.
Resident Chat
24/7 answers grounded in your documents
Residents ask questions in natural language and get answers grounded in your CC&Rs, bylaws, rules, and policies. Supports role-based access and (where enabled) authenticated data for account-specific responses.
Manager Copilot
Your team’s internal AI assistant
Managers get a private assistant to instantly find policy answers, draft responses, and summarize community context—without digging through folders or interrupting teammates. Built for day-to-day ops: faster inbox handling, fewer escalations, and more consistent replies.
In active pilot use with management teams today.Writing Assist
Draft notices and emails in minutes
Generate violation letters, board communications, maintenance notices, and resident replies using your preferred tone and templates—your team reviews and sends.
Knowledge Hub
Internal SOPs and training, searchable
Load staff handbooks, training docs, and internal policies so new hires and team members can find answers instantly.
Budget Assist
Analyze budgets and prep board-ready summaries
Review budgets, compare year-over-year changes, highlight anomalies, and create board-meeting talking points without spreadsheet gymnastics.
The Fastest Way to Clear the Manager Inbox
Resident chat reduces inbound questions. Manager Copilot reduces the work behind them—drafting, searching, summarizing, and responding faster with consistent, policy-aligned answers.
Policy + CC&R Lookup
Ask a question and get the relevant policy answer grounded in your documents, with the source reference (when available).
Drafting + Reply Assist
Generate first drafts for emails, violation notices, board updates, and resident responses in your company tone.
Summaries for Speed
Summarize long threads, meeting notes, and documents into action-ready bullet points for staff.
Example Prompts
How It Works
From document upload to instant resident answers in five straightforward steps.
Upload Your Documents
Upload CC&Rs, bylaws, rules, policies, handbooks, and any internal resources staff and residents need.
SmartAssist Indexes Your Content
Builds a searchable knowledge base from your documents and grounds answers in that content.
Configure Roles & Embed
Set permissions (Public, Resident, Board, Staff) and embed SmartAssist on your website.
Residents + Staff Start Using It
Residents get answers. Managers draft responses faster. Staff search internal knowledge in seconds.
Monitor & Improve
Use analytics to track topics, identify gaps, and continuously improve documents and responses.
More Than Resident Chat
Document-grounded answers for residents, plus internal AI tools for your team—writing, research, and knowledge access with full analytics.
Scans · Extracts · Learns
Document Intelligence
Understands Your Documents Inside Out
SmartAssist doesn't just keyword-search your files — it reads and comprehends your CC&Rs, bylaws, rules, and community documents. It builds a knowledge graph so it can answer nuanced questions with context, not canned responses.
- Scans PDFs, Word docs, Excel files, and images via OCR
- Extracts structured data: fees, schedules, policies, contacts
- Continuously learns as you update documents
Streaming · Source citations · Multi-turn memory
Streaming AI Responses
Answers Stream in Real Time
Residents see answers appearing word by word, just like ChatGPT. No waiting for a full response to load. Every answer cites its source document so residents trust what they read.
- Word-by-word streaming for a natural conversation feel
- Source citations link back to the exact document section
- Multi-turn memory: follow-up questions keep full context
Trends · Resolution rate · Conversation drill-down
Analytics Dashboard
Know What Your Residents Need
Every question is tracked. See what residents ask most, where the AI struggles, and which documents need updating — all from a single analytics dashboard that helps you improve continuously.
- Top question trends reveal recurring community concerns
- Resolution rate tracking shows AI effectiveness over time
- Conversation drill-down for quality review and training
One-Line Embed
Live on Your Website in Hours
No complex IT project required. Add a single script tag to your website and the SmartAssist chat widget appears instantly. It matches your brand and works across every page.
- Single line of code — works with any website platform
- Customizable colors and branding to match your site
- Supports multiple communities from one installation
Connects to Your Existing Stack
SmartAssist works alongside your current systems—document libraries, authentication/SSO, and property management platforms—so teams can adopt AI without changing how they operate.
Includes support for Frontsteps/Caliber, Vantaca, and Microsoft 365 SSO, with additional platform integrations in development.
See SmartAssist in Action
Reduce resident interruptions and speed up staff response work with document-grounded AI—Resident Chat plus Manager Copilot, Writing Assist, Knowledge Hub, and Budget Assist.
Or email us at sales@telebria.com